Question 1

What crystals are used in your jewelry?

Accepted Answer

Lucky Heart Crystals uses genuine amethyst, rose quartz, tiger eye, howlite, clear crystal, and freshwater pearls in our hand-strung jewelry. Each stone is carefully selected for its quality and energy properties.

Question 2

Do you ship to Hong Kong and worldwide?

Accepted Answer

Yes, we offer free worldwide shipping on all orders with delivery within 5-15 business days. Hong Kong orders typically arrive within 2-5 business days. All orders ship from Hong Kong.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return policy on all items. Jewelry must be returned in original condition. Customers are responsible for return shipping. Refunds are processed within 5-7 business days after receipt.

Question 4

Are your crystals genuine?

Accepted Answer

Absolutely. All crystals and gemstones used in our jewelry are 100% genuine and ethically sourced. We work with trusted suppliers and each piece is hand-inspected before shipping.

Question 5

How should I care for my crystal jewelry?

Accepted Answer

To maintain your crystal jewelry, avoid exposure to water, perfume, and harsh chemicals. Clean gently with a soft dry cloth. Store separately to prevent scratching. For energetic cleansing, moonlight charging or sage smudging is recommended monthly.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Alipay, WeChat Pay, and PayPal. All payments are processed securely and your information is encrypted.

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